QUALITY AND CERTIFICATIONS

In Eugenio Santos Envasados y Servicios S.L. we want to feel useful to society in general and in our immediate environment in particular, based on our commitment to quality, the environment and continuous good work in our process, seeking a balance between the environment, society and the economy.

Quality is a priority in the activities of ESES, which understands it as satisfying the needs of the client and the final consumer at all times, with a safe and competitive product and service, with the participation of all.
The fundamental principles that, in relation to quality and the environment, guide ESES are embodied in its Quality and Environmental Policy, which is defined by the Management. These principles are:

· To provide a product and a service that achieve customer and end-consumer satisfaction, based on personalized service. The customer is the raison d’être of the company. We seek transparency in the relationship through constant communication to the customer and as far in advance as possible, of any incident that may occur, thus minimizing the impact they may have.

· Comply with all the requirements established by the regulations, current applicable legislation and other requirements related to the activities, the products produced and their safety and environmental aspects.

· To carry out corrective and preventive maintenance on ESES facilities and equipment to always guarantee their correct condition.

· Establish adequate systems that help us in our commitment to continuous improvement.

· Improve the environmental performance of the organization, seeking the protection of the environment, including the prevention of pollution. Integrate sustainability as a strategic core of our quality policy. This involves promoting sustainable practices that minimize our environmental footprint, enhance social well-being, and guarantee economic efficiency across all our operations.

· Raise awareness, train and seek the commitment of all ESES staff, with good manufacturing practices in all its products, especially cosmetics.

· To make quality and product safety, as well as respect for our environment a basic element in the culture of ESES, achieving the identification and commitment of all the company’s personnel and the optimal use of all the talents, means and resources of the members of the organization. To this end, ESES management is committed to a Product Safety Culture applicable to all levels of the organization.

In order to achieve these principles, ESES Management establishes annual improvement objectives. It will analyze which are the available means and will determine its specific needs, providing the necessary technical and human resources that allow the achievement of the defined objectives.

In order to apply this Quality and Environmental Policy, ESES carries out its Quality, Environmental, Product Safety and Good Manufacturing Practices Management through a Management System that covers all the requirements that are applicable to the UNE-EN ISO 9001, UNE-EN ISO 14001, IFS HPC and UNE-EN ISO 22716 Standards.

This policy is communicated and understood by those who work for the organization. In addition, it is periodically reviewed and provides a reference framework for the establishment of quality and environmental objectives.

Zuera, June 16th, 2025

Eugenio Santos
General Manager